Terms and Conditions

Please Note: These Terms And Conditions apply only to Consumer sales {Terms for Trade sales can be found here}. Please read these Terms carefully before placing your order and if required print a copy for future reference.

About Us: This website is owned and operated by Kintech Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Our Contact Details: Kintech Limited, Copenhagen Road, Sutton Fields Industrial Estate, Kingston Upon Hull, East Yorkshire, HU7 0XQ, United Kingdom.

Telephone - 01482 820333
Fax - 01482 824617
Email - sales@kintechltd.co.uk
Company number: 6773903

More information can be found here.

Making A Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the United Kingdom, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa, MasterCard and Paypal.
We also offer finance products provided by a secure financial institution, however if you do not wish to pay online please contact us before placing your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Further details about placing an order on the Kintech website can be found here.

Shipping And Handling: All goods are shipped via our chosen carrier, and will be shipped in accordance with the option that you choose at time of ordering. The price quoted for shipping is inclusive of our handling and packaging.

Delivery Schedule: We deliver your order right away. We will normally send your order to you in 2 business days. Unfortunately we are unable to deliver internationally.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
All our delivery options are detailed here.

Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security: When the order is placed at our website, credit card transactions are handled on our behalf by SagePay ( http://www.sagepay.co.uk ). SagePay are one of the worlds most highly respected creditcard processing companies and your security is guaranteed.

Guarantee: We guarantee your satisfaction. If upon receipt of your goods you are unhappy with them for whatever reason, contact us to obtain a returns authorisation number. Where goods are damaged or defective upon arrival, we will exchange them free of charge.

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01482 820333 (International +44 1482 820333) or fax us on 01482 824617 (International +44 1482 824617) or write to us at Kintech Limited, Copenhagen Road, Sutton Fields Industrial Estate, Kingston Upon Hull, East Yorkshire, HU7 0XQ, United Kingdom

Privacy Policy: Kintech Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes.

Read more about our Security & Privacy policy here.

Returns Policy: Your rights to return goods are protected under the EU Consumer Contracts Regulations 2013. You are entitled to cancel your order and return the goods within 14 working days for a full refund less a 20% handling fee, but including the basic cost of delivery of the goods. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days of the receipt of the item at Kintech Limited. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. View our Returns Policy in more detail here.

Great Prices

All Our Steps Are Competitively Priced

Quality UK manufactured products at great prices.

QUICK DELIVERY

Delivered With Care Direct To your Door

We deliver our products quickly and efficiently through courier or our specialist delivery team.

Secure Site

Checkout With Confidence

Shop with confidence - all financial transactions are private and protected using SagePay

customer service

Our dedicated sales team are available 5 days a week to deal with all enquiries and take specialist orders.